Very bad services

<p>So I have decided to ask National Debt Advisors to assist in my debt, I was called Tsechville and he was so helpful in helping me to sign up with them, if I was not sure about something i asked him and he would call me back in a few minutes. As you know if it comes to your accounts and money you want to know exactly what is happing. All went well and after i signed the contract everything went to ****. normally someone will call you to welcome you to the company and the explain to your what the next steps are... well not in this case. After a few days I tried to get hold of Tsechville to ask him about what my premium will be and for what time period will National Debt Advisors be debiting from me. After a few attempts I got hold of him. he advised me that someone in the finance department will contact me and only they will be able to give me the answers I wanted. I told him no one has called me to welcome me to the company and I found it strange, he promised that he will arranges for someone to call me. i waited n few days and sill nothing. So I tried calling Tsechville again. yet again i could not get through to him. I then spoke to a lady called Juliet, she assisted me and told ,me that my premium will be R3000 per month. so i asked her to please get back to me on the time period will National Debt Advisors be debiting from me. she told me she will get back to me on that. after a few days the first debit order went off. but shortly after that Standard back debited from me.. no one except National Debt Advisors were supposed to debit from me. shortly after Absa tried to debit, luckily I have removed all my money from my account. so the debit order from Absa did not go though. in a panic I tried to get hold of Tsechville, i left a few messages with the Receptionist for Tsechville to call me back urgently. no one called me. the dag after I called again and luckily I got through to him. I told me that the letters were sent to Absa and Standard back not to debit from me anymore and he will contact Standard back to reverse the debit order. i thanked him for that as I told him I do not have any transport over the weekend and i have n baby so for me to go to a back and stand in s long line with a baby is not going to work. he told me he will arrange with them to reverse the money. he got back to me and said Standard back will reverse the money but it will take 8 working days. I was ok with that as i could not go to the back myself. main while I received my first statement from National Debt Advisors and I was not 100% sure about all the info on the statement so I tried to call Tsechville, remember he told me that if i have any questions I should contact him and he will assist me. so that is what is did. yet again i did not get hold of him and let a message with the receptionist to call me back. I have also sent him an email to call me back.<br />Nothing.. after a few days he finally called me back after I have left over 10 messages with the receptions’ to call me back. I asked him to please confirm until when the company will debit from me. he told me he will get back to me. finally I sent him an email saying I am going to lodge a complaint as he never calls me back, I CC in Julie as well. Up until now he still did not call me back and I have called the receptionist to confirm he is in office. i received an email from Julie today stating that Standard back cannot recovers my debit order as only I can do that at the bank.... after I waited 2 weeks I got this info and after Tsechville confirmed my money will be paid back in to my account in 8 working days. I have tried to get hold of a manager for 4 days now, every time I call they are in a meeting. I have called about 2-3 times a day.. <br />i cant not belief the serves I’m getting, truly this is not how things are supposed to be. I will not recommend the company to anyone. </p>