Unsatisfied

I have requested for cancellation and they tried to resolve the issue but it is not resolved, they told me the profile is terminated and I will remain in debt review and will transfer over to debt busters but now debt busters can't do anything because there is payment I need to do for what because I use the services and I requested for cancellation from Taryn and she told me about turn around and she decided not to cancel it and that Zintle called me to tell me I cannot cancel for what