unprofessional.

I made a payment on Friday for my debt and Sunday night i received an sms indicating that you guys haven't received my payment and the creditors will not be paid, i send an email to Shahied with pop to advise me what's going on and till now i haven't received any feedback, now am worried that my creditors will not be paid for what i don't know. i send a message on facebook and no one bothered themselves to respond. i need this resolved as soon as possible.