They handled my creditors in a professional manner, the only problem they didnt informed me that all my creditors have been paid and uplifting my status from credit bereau until I contacted them to do so

They handled my creditors in a professional manner, the only problem they didnt informed me that all my creditors have been paid and uplifting my status from credit bereau until I contacted them to do so. My house was gutted down by fire and wish to apply for a loan but the offer was denied due to negligence from the company