They dont care about their clients

So i joined your company last year. Initially was to assist with my Debt, My main concentration was my car. I could get the installment reduced this would allow me to Pay my other Debts. I spoke to a Gentleman by the name of Dorcus. When he calculated, my monthly installment was R4200, I told him that was too much for me. He said that the reason was because I had a small debt I could finish in 6 months, then my Installment would go down. Then after signing i got a call 1 month later. I confirmed that only to find that my installment wont go down it will stay that way till all my debts are done. I sent an email to him no respinds. The december 2018 got no debit, I thought maybe I got a payment break. Plus it was December busy with family. January 2019 no debit, I sent him 3 emails no responds, I sent him Whatsapps no responds. Then I sent an email to your contact center inquiring about the debit orders not going through. Then I get a Whatsapp from Dorcus. I even explained to him that my current situation has changed, my rent went up my car insurance went up. Is the something he can do to assist me. He never responded, all he could say was transfer the outstanding amount this are the banking details then send proof of payment to us. Then I started looking again, found another debt counselor who said my installment can be R3400, big save. Now I cant use them, why? Because I need to pay you an amount of R3600 for me to be transferred. I thought you guys care about your clients. Now I find it hard to believe. I also wanted to inform you that I am opening a complaint with the NCR about this. I will attached all my communication with you from the time we started this relationship. Please send me the voice recording of my application.