Shocking Service

I went into debt review in 2016, which NDA was quick to assist me with. I subsequently paid off my debt review at the end of March 2022. NDA is supposed to provide me with a certificate and clear my name as per the Debt Review regulations. I have been struggling for months to get this resolved. When you call them they simply don't answer. When you finally manage to get through to them, they transfer you from pillar to post. I don't receive any responses to emails. Should you get lucky to speak to someone, they promise to get back to you but never get back to you. I am so disappointed in the service I am getting from them. At some point I was dealing with Michelle Butterworth, only for her to go on quiet, and finally after phoning and phoning I was told she is on maternity leave. I am desperate to get my case resolved and hoping that by logging this review someone in the company will take the effort to get back to me and finalize this for me. I have even mailed their legal department with no luck. Not a happy customer. Another issue for me is they do not take care when responding to how you are addressed in their responses. I share an email address with my spouse. Instead of addressing me when NDA respond they actually just respond to the email name. Shows they don't pay attention to detail. You are just another number