Refuse to issue settlement letter

Be careful if this company, once your with them is difficult to get out and their employees are rude and they make it difficult for you to get paid up letter. Imagine waiting for 14days to get settlement letter for something you can get within 5minutes for yourself, is like they don't want you to finish paying your debts since they refuse with settlement letter, they block you to access settlement letters yourself. Be careful of this company.