Poor service

This is the worst debt review company. I have been trying to get help since 2019 and today someone closes a ticket with not helping me at all and I get an email from someone named Musa Mkhontwana who says " Kindly please note that in order for your name to be cleared under debt review this would require the client to provide us with the paid up letters for all his accounts that were initially listed under debt review

Hope you do understand"

I do not understand because I have been asking them which paid up letters they still need as I have sent them all on multiple occasions and do not know which ones are still outstanding.

If someone in charge is reading this please help!