Poor customer service stay away

Poor service. On Saturday I signed up with company, come Monday I decided that I’m not proceeding with the application. Upon notifying them I’m being sent from pillar to post just to confirm my cancellation it’s now a mission even the debt counsellor that was assisting me by the name of “poko or kopo” is nowhere to be found he was quick to send through a debit order mandate request, today I have called about 3 times and I get told that he will call me back but nothing.