Poor customer service and lack of accountability

Appalling customer service, no sense of accountability for a service this critical. I logged 2 x cases last November 2021 to date they are still trying to resolve to make matters worse one of the accounts that was double debiting, instead of resolving this issue the account was settled if full without my acknowledgement or consent using my salary and to rectify this is a problem. In the beginning of the program everyone was helpful and the experience was good now that you are a registered client they simply take your membership for granted. Have escalated the issue to complaints but the attitude persists and you have to beg for feedback, follow ups and interventions and due to being frustrated you end up doing their job by resorting to doing followups yourself. Had I known this before i probability would have not considered this option. This is the worse service experience i have ever experienced!! Very dissapointed!!