Poor Customer Service

Poor Service, I have been given an administrator by the name of Jamie to help me with the data review process. She doesn't communicate effectively and not transparent with the process and about the costs every time I have to ask for information. She has requested an increase of monthly repayments which is not explained properly. The creditors request an amount of R7888.58 for all the 5 accounts and I am being debited R8400 monthly. she is requesting an increase of R2050 on top with is not clear information where is the money going. I asked her for the details of the extra money or charges required e.g. insurance and she said there are no extra charges or obligations that are paid, hence there is a request for extra R2050 unexplained.