NM
Nonkululeko M
1 reviews | Active since Jan 2025
31 Mar 2025, 18:50
Payment not taken
Hi Team
My payment is taken on the 27th of each but however payment was not taken for the month of March,, spoke to spokazi on the 28 Friday and said payment was taken and advised her it wasn't,. Saturday received a text from you stating payment not taken . Again spoke 2 agent to take the payment they said it tracking but payment is still not taken.... why this is so irritating .... and your are never sure of anything , your customer service agent lack knowledge . Payment still not taken
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National Debt Advisors's replyOfficial
31 Mar 2025, 20:09Dear Nonkululeko Mkhize,
Thank you for reaching out and sharing your experience. We sincerely regret any frustration or inconvenience you have encountered. We understand how frustrating this must be, and we want to make things right. Your complaint has been escalated to a senior representative, who will be in touch with you to discuss your concerns and find a way forward. We appreciate your patience and the opportunity to resolve this matter.
Best regards,
NDA Team
Thank you for reaching out and sharing your experience. We sincerely regret any frustration or inconvenience you have encountered. We understand how frustrating this must be, and we want to make things right. Your complaint has been escalated to a senior representative, who will be in touch with you to discuss your concerns and find a way forward. We appreciate your patience and the opportunity to resolve this matter.
Best regards,
NDA Team
National Debt Advisors's reply31 Mar 2025, 20:09
Official
Dear Nonkululeko Mkhize,
Thank you for reaching out and sharing your experience. We sincerely regret any frustration or inconvenience you have encountered. We understand how frustrating this must be, and we want to make things right. Your complaint has been escalated to a senior representative, who will be in touch with you to discuss your concerns and find a way forward. We appreciate your patience and the opportunity to resolve this matter.
Best regards,
NDA Team
Thank you for reaching out and sharing your experience. We sincerely regret any frustration or inconvenience you have encountered. We understand how frustrating this must be, and we want to make things right. Your complaint has been escalated to a senior representative, who will be in touch with you to discuss your concerns and find a way forward. We appreciate your patience and the opportunity to resolve this matter.
Best regards,
NDA Team