PP
Pieter P
1 reviews | Active since Mar 2009
15 Sept 2026, 17:20
Never to be trustwd
They keep deducting amounts after the debt has been settled. They never respond to official communications and they are inflating their fees
Helpful (0)
Replies (3)0
Replies (3)
National Debt Advisors's replyOfficial
16 Sept 2026, 09:35Dear Pieter,
Thank you for raising this, and we are sorry for the frustration it has caused.
Deductions after a settlement, the response times on your communications, and the fees app**** to your account all need to be checked against your file directly. We are escalating this to our client care team so that each point is reviewed properly and you receive a clear answer.
A member of the team will contact you directly using the details we have on record.
Kind regards,
NDA Team
Thank you for raising this, and we are sorry for the frustration it has caused.
Deductions after a settlement, the response times on your communications, and the fees app**** to your account all need to be checked against your file directly. We are escalating this to our client care team so that each point is reviewed properly and you receive a clear answer.
A member of the team will contact you directly using the details we have on record.
Kind regards,
NDA Team
National Debt Advisors's reply16 Sept 2026, 09:35
Official
Dear Pieter,
Thank you for raising this, and we are sorry for the frustration it has caused.
Deductions after a settlement, the response times on your communications, and the fees app**** to your account all need to be checked against your file directly. We are escalating this to our client care team so that each point is reviewed properly and you receive a clear answer.
A member of the team will contact you directly using the details we have on record.
Kind regards,
NDA Team
Thank you for raising this, and we are sorry for the frustration it has caused.
Deductions after a settlement, the response times on your communications, and the fees app**** to your account all need to be checked against your file directly. We are escalating this to our client care team so that each point is reviewed properly and you receive a clear answer.
A member of the team will contact you directly using the details we have on record.
Kind regards,
NDA Team
PP
Pieter P's updateReviewer Update
16 Sept 2026, 11:22We have been contacting your support team for months and they never respond.
Last month, when we settled all the accounts, your team was unresponsive and we had to deal directly with the bank. We settled the full amount as per your statements, which meant that the payment taken last month was over and above any fees outstanding. We have done a detailed comparison of your statements and it clearly shows the accounts being paid up and should have been settled. Now you claim that there is additional fees outstanding and require us to contact the provider to get a statement from them!!! That's your job!
You continue to hound us for the full payment every month and with absolute zero responses to our repeated escalation attempts.
We even approached the regulator and was advised to submit a case to the courts with our evidence, which we have started.
This is the worst level of customer service that I have ever witnessed and you are truly ******ing the most vulnerable people that is forced to make use of your services. Your aim is to continue to keep people in debt so that you can make a profit.
Absolutely despicable!!
Last month, when we settled all the accounts, your team was unresponsive and we had to deal directly with the bank. We settled the full amount as per your statements, which meant that the payment taken last month was over and above any fees outstanding. We have done a detailed comparison of your statements and it clearly shows the accounts being paid up and should have been settled. Now you claim that there is additional fees outstanding and require us to contact the provider to get a statement from them!!! That's your job!
You continue to hound us for the full payment every month and with absolute zero responses to our repeated escalation attempts.
We even approached the regulator and was advised to submit a case to the courts with our evidence, which we have started.
This is the worst level of customer service that I have ever witnessed and you are truly ******ing the most vulnerable people that is forced to make use of your services. Your aim is to continue to keep people in debt so that you can make a profit.
Absolutely despicable!!
PP
Pieter P's update16 Sept 2026, 11:22
Reviewer Update
We have been contacting your support team for months and they never respond.
Last month, when we settled all the accounts, your team was unresponsive and we had to deal directly with the bank. We settled the full amount as per your statements, which meant that the payment taken last month was over and above any fees outstanding. We have done a detailed comparison of your statements and it clearly shows the accounts being paid up and should have been settled. Now you claim that there is additional fees outstanding and require us to contact the provider to get a statement from them!!! That's your job!
You continue to hound us for the full payment every month and with absolute zero responses to our repeated escalation attempts.
We even approached the regulator and was advised to submit a case to the courts with our evidence, which we have started.
This is the worst level of customer service that I have ever witnessed and you are truly ******ing the most vulnerable people that is forced to make use of your services. Your aim is to continue to keep people in debt so that you can make a profit.
Absolutely despicable!!
Last month, when we settled all the accounts, your team was unresponsive and we had to deal directly with the bank. We settled the full amount as per your statements, which meant that the payment taken last month was over and above any fees outstanding. We have done a detailed comparison of your statements and it clearly shows the accounts being paid up and should have been settled. Now you claim that there is additional fees outstanding and require us to contact the provider to get a statement from them!!! That's your job!
You continue to hound us for the full payment every month and with absolute zero responses to our repeated escalation attempts.
We even approached the regulator and was advised to submit a case to the courts with our evidence, which we have started.
This is the worst level of customer service that I have ever witnessed and you are truly ******ing the most vulnerable people that is forced to make use of your services. Your aim is to continue to keep people in debt so that you can make a profit.
Absolutely despicable!!
PP
Pieter P's updateReviewer Update
19 Sept 2026, 10:36Typical to what we have experienced. They go and close the ticket we logged without resolution!
Only response we received was the response on this platform. Further than that NOTHING!
I can’t believe that the court appointed organisation is so bad. These people are suppose to assist people that have fallen on hard times, but instead of helping they line their own pockets!
We finally got a statement of one of the creditors and the statement clearly shows that they have not paid for a couple of months while they deducted the normal premiums. So they take the money from us, but do not settle the accounts as per the court agreed cadence.
They are affectively mismanaging the funds and inflating their service fees. I’m sure that is could be *****! But the police will have to investigate
We are going backwards, not forwards and their incompetence now means that we cannot start a new debt free life as we are not able to apply for credit. They are hellbent to keep the most vulnerable indebted so they can ***** their money!!!!!
PP
Pieter P's update19 Sept 2026, 10:36
Reviewer Update
Typical to what we have experienced. They go and close the ticket we logged without resolution!
Only response we received was the response on this platform. Further than that NOTHING!
I can’t believe that the court appointed organisation is so bad. These people are suppose to assist people that have fallen on hard times, but instead of helping they line their own pockets!
We finally got a statement of one of the creditors and the statement clearly shows that they have not paid for a couple of months while they deducted the normal premiums. So they take the money from us, but do not settle the accounts as per the court agreed cadence.
They are affectively mismanaging the funds and inflating their service fees. I’m sure that is could be *****! But the police will have to investigate
We are going backwards, not forwards and their incompetence now means that we cannot start a new debt free life as we are not able to apply for credit. They are hellbent to keep the most vulnerable indebted so they can ***** their money!!!!!