NDA Poor Service

I am unhappy with NDA. My husband and I had R2.37 left in our FNB personal loans in August. I had to go to FNB personally and phone their Legal Department who easily wrote the amount off(which cost me airtime of more than R20). One thing the FNB Legal Department told me is "I should have called my debt counsellors." I thought I had sorted the problem out but the end of the month my husband got a debit order of R2.37. It seems like the NDA does not monitor their clients' accounts.

I called them on 9 November around 16h33 for our clearance certificate. At first, the consultant who answered said we are not their customers. Then I called again and got someone who listened to me and called me back. However, our call was cut at 5pm while the lady helping me was checking the paid up letters on the systems. I can't phone them again for the same query.