NDA Pathetic, A Trap, Very Unprofessional., help me EXPOSE this.

National Debt Advisors contacted me in May 2020 to asisst with a Debt review. During the initial process no proposed payment or term was given to me so I asked the consultant as well as the debt advisor during our discussion what happens if I do not agree to the terms or the proposed payment. I asked if I could cancel the application they advised that I would be able to cancel, none of these employees of National Debt Advisors thought that it was necessary to inform me that I would have to pay a cancellation fee (remember this information for later in this review)

Thereafter they sent me the application and asked for a couple of my documents. During the first phases of this whole process National Debt Advisors confirmed that there is a debt review term of 1 year and upto 6 years for the debt review period. National debt advisors then gathered my information and promised to get back to me with feedback. I did not receive feedback and so I took it upon myself to try and contact my debt advisor Donelle Mia however my calls were not answered, After a very very long wait the debt advisor Donelle Mia contacted me and advised that she is working on the application but still no information was provided to me (term, proposed payment etc)

I took it upon myself to contact several times however once again debt advisor Donelle Mia would not take my calls. I then contacted the call centre to find out what was happening the consultant confirmed that he can view the documents with the proposed payment and term etc. He confirmed that the proposed payment is R3 900 and the term is for a period of 3 years and that he will get my debt advisor to phone me. Once again National Debt Advisors Donelle Mia failed to contact me so I tried getting a hold of her to no avail.

Donelle Mia then contacted me to confirm that they are still working on the application and that the estimated proposed payment is R3900 still I did not receive information about the term for the debt review as she claimed that they still working on it.

On the 1st June 2020 "BOOM" National Debt Advisors tried debating my account however the payment did not go through as there was insufficient funds in my account sue to the fact that my payments were already debited by my creditors. I then again tried to make contact with National debt advisors to find out what was happening as no one has gotten back to me, once again I was advised that my debt advisor will contact me. I did not receive any contact from National Debt Advisors for 2 further months. During this time National Debt Advisors continued to try and debit my account every month, I had to even reverse a debit as they debited my account and I did not give permission.

Donelle Mia phoned me during the month of August 2020 to confirm some details as well as an increase in the estimated proposed payment and that it had to be increased to R5 200 (which may I remind you the estimated payment of R3 900 was attempted to be debited from my account by National Debt Advisors for 3 months in a row) And also the term for debt review is not between 1 to 6 years and it goes over that.

I then requested that they stop the application as it would take me a shorter period of time to pay all my debts in full. Donelle Mia then confirmed that she would have it cancelled.

Not long after (take note of the promptness in times now) a consultant contacted me (Take note of the beginning of my review regarding cancelation) confirming that there is a cancelation fee that I need to pay of R400, no one from National Debt Advisors thought it necessary to mention this to me during the application process and neither did they mention it when I took it upon myself to ask about cancelling the application.

I refused to pay the cancelation as there has been countless negligence and failure of customer service from National Debt Advisors and the Debt Counselors. I also requested that all the communication between myself and National Debt Advisors be sent to me which to date I did not received. I also asked that someone in higher management have a look into this matter however that did not happen. Today on the 08th September 2020 I received a call from National Debt Advisor consultant Tami Floyd Koloane who was confirming the monthly payment to them, I advised that I requested cancelation as well as a manager to look into the matter, also that I did not receive the communication that I requested. He confirmed that he will check and we ended the call. He then sends me an email stating that I cannot cancel the application.

This has been going on for a very very long time and the negligence of NDA and failure to contact clients and provide information is pathetic. This company really need to be exposed. There is no sense of urgency and it seems as if they don't know what they are doing. If the matter is not resolved I will be taking this up further.