NDA HAS VERY VERY BAD CUSTOMER SERVICE...DISAPPOINTED!!!

When my husband got retrenched i thought i could seek help from NDA, my accounts were due, i was not in arrears at all for all 5 accounts, but i thought taking step early would ease the burden and stress of dealing with creditors. I was welcomed by Sinazo Sam and Razaan who assisted me through this process, after the 1st debit order i requested for payment plan - to indicate how much will be paid to each creditor, but nothing even though payment was received, later that week i get the message saying NDA didn't get payment, even though i have proof that payment/ debit order was indeed successful, NDA didn't call to dispute anything, i then send an e-mail again, requesting statement showing how much was paid (distribution of payment) to creditors...but nothing! month end of August debit order went through, no statement for previous month(July), again i ask Sinazo and Razaan about payment plan and statement...NOTHING! all they responded to was the fact that 1 of the credit is still "double" debiting me that was it. I asked what about my statement, they didn't even bother to reply, however I got an sms again saying NDA was unsuccessful and they will contact me to arrange payment, but how? i got prove that the money is being debited by Hyphen NDA but they telling me they didn't receive it...! i then again, requested a statement but NOTHING!!! i gave up and decided to contact my creditors to find out if i can get the statement, some account send the statements and no payment has been received/made and they have now accumulated charges, I wanted find out, who is liable for the accumulated money?! and where is my payment plan to show how much creditors are being paid?! i can't pay for what I don't understand, already NDA has debited R 13 800.00 but i don't have proof from them how much will be paid to creditor and themselves. Now i have issues because my rent has increased, with the petrol price going up my expenses are growing, Dr's expenses/accounts have added to my nightmare as i had an emergency surgery done, and i needed someone who'll guide me in doing things right but not even the consultant have the time nje! It's becoming a nightmare and that's what i was trying to avoid. I thought i could trust this company but CUSTOMER SERVICE is NOT one of their specialities, I'm so ashamed, I'll never put my family through this... I DON'T RECOMMEND YOUR SERVICE to anyone! I want to cancel this, i'd rather negotiate with the creditors since you have put me more in debt. i heard that you are still going to flag me and blacklist me, i guess putting faith in you left a very bitter taste full of lies and more debt in my name. everyone warned me that if this was as simple as i think, wouldn't everyone be doing this??? i guess i should have trusted my gut, you guys are bad news, pure BAD NEWS!