1 reviews | Active since Apr 2021
NATIONAL DEBT ADVISORS: POOR SERVICE
Sharing my story since nobody is engaging with me about the extreme poor service I received:. This is the email I send to the complaints department:
To whom that can Assist
I app**** for debt counseling on 26 March 2021. The only communication I received was the following:
1. That I should complete forms and send it back. 2. The first deduction for NDA's admin and service fees will go off on 01 April 2021. 3. I will receive a call again.
My understanding therefore is that I will receive a call to inform me of what's happening next.
Since 01 April, no one from NDA attempted to call me until 07 April. There was one call on 01 April I could not take due to being at work, I was sure NDA would try to reach me again, but no one did. I felt uncomfortable with no communication or not knowing what's happening. So I phoned NDA call center and asked that they rather cancel my application.
On 08 April all my funds were frozen. To present, I still have no funds available. I phoned NDA to find out that my debt counselor is on leave and that nobody can help me. Nobody informed me that I should open a savings account and what will happen if I don't. I spend half my Saturday in the bank, trying to open a savings account without success. I went to ABSA after work on 12 April again, I was there for 2 hours. The consultant phoned ABSA debt and got 4 different stories of how to lift the lock on the account. They referred him from general enquiries, to transfers, to collections and transfers again. I will have to return to the Bank today to finalize the process of obtaining my funds that was made unavailable to me without my knowledge.
I am extremely unhappy about how my application was handled. I was send an Invoice to be settled before my application can be cancelled. I feel it is unfair to expect me to pay for a service that caused me such discomfort and inconvenience due to an oversight on your part.
I am paying the Invoice as soon as I have funds available, but I am asking that you reimburse the amount to me. I was excited to receive a professional and transparent service, unfortunately I received anything but.
I trust in receiving your lucrative feedback shortly.
Thank you
Danielle du Toit
Please be advised that our complaints department is currently investigating your complaint and will be in contact with you to resolve the matter.
Kind regards,
The NDA Team
Please be advised that our complaints department is currently investigating your complaint and will be in contact with you to resolve the matter.
Kind regards,
The NDA Team
Can anyone assist by telling me when my checque account will be unblocked??
In less than 10 days it is the end of the month, should I arrange now for my salary to be paid in my savings account? What about all my debit orders? Will they be going off once the account is unlocked or how will that work? I cannot afford any more delays or to pay penalties for debit orders.
Can anyone assist by telling me when my checque account will be unblocked??
In less than 10 days it is the end of the month, should I arrange now for my salary to be paid in my savings account? What about all my debit orders? Will they be going off once the account is unlocked or how will that work? I cannot afford any more delays or to pay penalties for debit orders.
We will send your request to our complaints department to assist you.
Kind regards,
NDA Team
We will send your request to our complaints department to assist you.
Kind regards,
NDA Team
Thank you for reaching out and we apologize in advance for any inconveniences caused from our side. One of our specialists will reach out to you shortly and assist in resolving this matter.
Kind Regards
NDA Team
Thank you for reaching out and we apologize in advance for any inconveniences caused from our side. One of our specialists will reach out to you shortly and assist in resolving this matter.
Kind Regards
NDA Team