NATIONAL DEBT ADVISORS, Pathetic, stay far away from this company. NOTHING BUT TROUBLE.

My nightmare still continues with National Debt Advisors After months of struggling and back and forth communication I became so frustrated, the company had no common decency, no customer centricity and mainly there was not even a spec of ethical conduct.

I got extremely frustrated at the situation and I eventually decided that in order for me to get out of this predicament and for my accounts to go back to normal I decided to make the demanded cancellation payment. I requested that the National Debt Advisor staff member (Team leader: Dehan Scherman) send me the cancelation document as I was never under debt review and in order for me to get this document a cancellation fee had to be made.

On many occasions before this I explained to numerous staff including Dehan Scherman and the person who was introduced as a debt advisor (Donelle Mia) that I didn't understand why they were attempting to debit my account when nothing was finalized and I have not received documentation on what the term, premium and other details are for the debt review. I requested National Debt Advisors to stop the application process as I had noticed that National Debt Advisors were going to give me nothing but trouble, I did not have the information and yet they continued to attempt to debit my account. I could not get a hold of Donelle Mia when I called and so I would call the call centre and the agents would say that they would get her to call me back but no one called I found myself calling on numerous occasions to find out what was going on. (You can read my previous complaint for further information)

To my surprise after I had given up and made the cancellation payment Dehan Scherman sent me a cancellation letter. I sent this letter through to my bank and they came back to me advising that my status had been amended however to my surprise my accounts were not unblocked. I contacted the bank and they advised that I was under debt review thereafter I withdrew from debt review and so in that case my accounts will remain blocked.

I mentioned to them the situation I had been dealing with and the issues with National Debt Advisors. I then also mentioned that I will obtain documentation from National Debt Advisors stating that I was never under debt review. I emailed Dehan Scherman to request documentation yesterday (08/12/2020) which I am eagerly waiting for a reply, I am expecting a defensive response and excuses of how the company was doing the right thing and just more and more excuses, while my credit record gets tarnished. I also mentioned on my email to him that if my bank states that I was under debt review, when in actual fact I was not then I can only imagine what reflects on the credit bureaus side.

I WAS NEVER UNDER DEBT REVIEW AND I WANT THIS FIXED BY NATIONAL DEBT ADVISORS.

It is the festive season and no person should be experiencing this with their accounts because of some ******** company who has no common decency, morals and values for what is right. I expect this company to put aside there usual bad experience provided to me and make sure this is fixed. This is no playing matter (well clearly this company has a play ground, with people like us as their toys). This is a serious issue which involves my personal reputation and accounts as a debtor.