National Debt Advisors

My problem first started in June that the amount that I was owing to my creditors was wrong and the amount I paid was not deducted from the Hyphen account, I also called three times where I was told that the problem would be fixed and by the end of the month of August the aomunt owed to my creditors was still wrong I tried phoning National Debt Advisors again and their main number was not working, so I googled an alternative number and got hold of them and I was told that the deductions can not be stopped now but the extra money that was deducted will be refunded back to me.So at the end of August hyphen took the full amount of R3551 and they were only suppose to take the amount owed of R1611.Then Chantal of National Debt Advisors phoned me and told me they would freeze my account at Hyphen and that I should contact my remaining creditors and get balances from them or letters stateing that they have been paid back in full.So I did just that but I thought that National Debt Advisors should be handling my creditors so now I was actually doing their job for them.So after I got replies from my creditors I was only owing R1611 to my creditors and R1940 must now be paid back to me.Because its my money and I need it back.So I emailed Chantal and politely asked her if she can advise me how long it will take before I get a clearance certificate and when will I be refunded and I emailed this a couple of times.So now at first she ignored my requests and about by the fifth mail she bluntly answered me in s short disrespectfull manner I will be refunded.She was no help at all, all that she needed to do was write to me how the refunding works and how long it will take before I get the money back and how long does it take to get a clearance certificate it was a simple matter and she just bluntly refused to offer proper customer service and was not helpfull at all.This form a customers point of view I will not advise anybody to ever use national debt advisors, their client service is of poor quality