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Olwethu K

1 reviews | Active since Aug 2019

13 Aug 2019, 10:54

INCOMPETENCE, DISHONEST AND RUDE!!!

This is such an inconvenience. I finished my debt review period month-end October 2018 and until today my UNDER DEBT REVIEW flag has still not been removed from my profile. I didn't know this until I tried to apply for credit and got declined because the UNDER DEBT REVIEW flag still appears on my credit profile. I called the TransUnion Customer Service to inquire about my credit status and I was told that the flag still reflects on my credit profile because they had communicated with you to please update your DHS System to the correct status code (NO LONGER OVER INDEBTED NOTICE) and apparently it wasn't. This was communicated to Lubabalo Sheperd who didn't do it. Upon realizing this I contacted my Debt Advisor Judith and was responded to by Zukiswa Londzi who is the rudest of all people there. She has no empathy towards me even though I am inconvenienced by their company. I had a lot of trust in your services NDA but after this, I no longer do and word of mouth is a B#@%&H!

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Replies (1)
National Debt Advisors
National Debt Advisors's reply13 Aug 2019, 11:21
Official
Good day Olwethu
I have looked into your query and found that your clearance certificate has been sent to you as well as all credit Bureau's, in November 2018, however I have tasked one of our trained compliance officers to look into the matter and revert back to you soonest. Please avail yourself for a call within the next 24 hours. 
We do apologist for the frustration caused, and can assure you we will resolve the matter soonest, with your assistance. 
Thank you