I resorted to them to assist which they did However one account they keep allocating money too is not accepted and they did not follow up 2

I resorted to them to assist which they did However one account they keep allocating money too is not accepted and they did not follow up 2. They have allocated a more amount to one institute of which the debt is paid up so how are they tracking money. That should have been allocated to a more amount which I owe to reduce the debt