Extremely Poor Service and Unacceptable Delays

I have been trying to get my clearance certificate since the beginning of the year, and the service I’ve received has been nothing short of frustrating and unacceptable.

After contacting customer care in April, I was told to follow up with the debtors department myself — something I did. Since then, I’ve made several follow-ups, including a recent call where I was transferred between two agents (Lutho and Zusiphe) and left on hold for over 30 minutes. When I asked for the matter to be escalated, I was simply given a complaints email — despite having already sent multiple unanswered emails.

I have also been in communication with someone named Megan, who is aware of the issue, yet there has still been no resolution or feedback. No urgency. No accountability.

It is extremely disappointing to be treated like this after months of trying to follow the correct channels. I’ve asked for call references, recordings, and for senior management to step in, but it seems like no one is actually interested in resolving this.

Do better.