1 reviews | Active since May 2020
Consumer rights being violated!!!!
I am so ****ed off write now. And will continue to expose NDA on all social media platforms for their unprofessional financial advisors. And how they are tricking people into a legal contract that you are not able to cancel without cost being involved. I rep**** to a ad on facebook wanting to know if I can get a consolidation loan but was advised by a sales consultant to be put under debt review instead. I then agreed to find out more and was interested in this. After speaking to my husband he agreed for is to get more information on the debt review process. We were called again the next day and everything was explain except the amount that we had to pay was not going to leave us with any money left to purchase food or electricity, we were advised that we need to fill in all the documents which was done on a phone and no official documents were sent for us to read through or sign. Due to covid we had to sign on the phone while the consultant was telling us exactly what to do (not knowing we were officially binding ourselves to a agreement that we are now being told will cost us money to get out of) we were told to sign and then wait for another call from a financial advisor who will give us the details of our term and who we can explain that the amount we have to pay is not affordable to us. The next day we carefully made a decision to not continue with the debt review process and I sent a email to cancel. I was only called back a week later after I had to send another email to the first consultant. He had to send a email on my behalf and said I wouget a call two days later as it was the Friday afternoon. So it's now monday and the finacial adviser that called me had apparently not seen all these email going back and forth addressed to her and is having a attitude with me because I want to cancel as I will not be able to pay NDA and still be able to feed my family there after. Then to TOP IT OFF tells me that she will send me a invoice of money that I must pay because I want to cancel where as it is my consumer right to cancel any contract within 30days were there I signed or not. AND IT HAS ONLY BEEN 11 days today that I signed. Where as I have the evidence to show I requested to cancel the following day, way before the had even started any process on my documents. So now I must pay for work that was done after I requested to cancel. This does not make any sense and is more of a trap then financial assistance. why are my rights as a consumer not being recognized and especially during this time where we already dont have money and trying to survive, I am being told this ****. This is poor work ethic on NDA and I will make sure you dont trick other people into making decisions before they are not giving all the information.
We understand your frustration and we humbly apologize for the inconvenience caused. We will be contacting you as soon as we can, in order to better understand your situation and ensure that you experience the AMAZING service that we are known for. Please bare with us as we work towards making you a HAPPY customer again.
Kind regards,
NDA Team
We understand your frustration and we humbly apologize for the inconvenience caused. We will be contacting you as soon as we can, in order to better understand your situation and ensure that you experience the AMAZING service that we are known for. Please bare with us as we work towards making you a HAPPY customer again.
Kind regards,
NDA Team
