1 reviews | Active since Oct 2011
Concerned
Good Day
I registered with NDADC for debt counselling in 2020. Everything went as planned, the debt was lowered to manageable monthly payments, and I was pleased with the agreement. Every month, without fail, I made the appropriate payment on time, and Michelle Butterworth was wonderful at giving me advice and keeping me informed of anything I needed if there was ever something I did not understand. I commend her. Hyphen Payment Distributing Agency contributed by giving me statements on the same day every month.
A statement that showed a balance of R1743.99 that was to be taken out at the end of this month, May, was sent earlier this month. I could not have been happier to be debt-free at last. To my amazement, the initial sum was taken out. When I called the operators to ask why, a woman named Charnel Letitia Collins was unable to provide me with a satisfactory explanation. Instead, she sent me a history of payment statement that did not show the balance of the outstanding debt. She also advised me to wait five working days for the distribution to be completed; if there was any unpaid money, it would be refunded to my account.
1. What assurance do I have that money will be returned to my account, I wonder? 2. Isn't the system interconnected in a way that ensures that all information delivered to customers is correct and consistent?
Kind Regards
Thandi
We sincerely appreciate you bringing your unsatisfactory experience with our service to our attention.
Our ultimate goal is to regain your confidence in our company and ensure your satisfaction.
Thank you for your patience and understanding. We value your feedback and look forward to rectifying the situation to your utmost satisfaction.
Best Regards,
NDA Team.
We sincerely appreciate you bringing your unsatisfactory experience with our service to our attention.
Our ultimate goal is to regain your confidence in our company and ensure your satisfaction.
Thank you for your patience and understanding. We value your feedback and look forward to rectifying the situation to your utmost satisfaction.
Best Regards,
NDA Team.
You are most welcome.
Kind Regards
NDA Team
You are most welcome.
Kind Regards
NDA Team
The notes made by our agents indicate a different story to yours mam. You were called by one of our specialists who had attempted explaining to you on the 25th May 2023. As our specialist were clarifying something that you had not understood, you dropped the call. We do try our best to resolve problems and clarify any misunderstandings, however we need to be granted the opportunity to do so. We trust you understand and that you will allow us a chance to assist you accordingly.
Kind Regards
NDA Team
The notes made by our agents indicate a different story to yours mam. You were called by one of our specialists who had attempted explaining to you on the 25th May 2023. As our specialist were clarifying something that you had not understood, you dropped the call. We do try our best to resolve problems and clarify any misunderstandings, however we need to be granted the opportunity to do so. We trust you understand and that you will allow us a chance to assist you accordingly.
Kind Regards
NDA Team
I didn't end the call, it got cut off, and tried to call back but couldn't get through.
I didn't end the call, it got cut off, and tried to call back but couldn't get through.
Thank you for clarifying. They will be in touch with you shortly.
Kind Regards
NDA Team
Thank you for clarifying. They will be in touch with you shortly.
Kind Regards
NDA Team