PK
Portia K

1 reviews | Active since Feb 2020

29 Feb 2020, 11:05

Clearance certificate

i joined NDA in 2016. i have payed all my creditors in january 2020. i have sent all paid up letters to NDA and requested my clearance certificate. they promised it a process of 7 days. after 7days i still haven't received the clearance certificate . i called to make a follow up but no one has an answer they only say they will come back to me but they dont know when exactly. i have done my part they fail to do their part which is to clear my name. is this lawful?

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Replies (2)
National Debt Advisors
National Debt Advisors's reply02 Mar 2020, 10:00
Official
Good Day Portia 

We are sorry to hear that you are not happy with our service right now. One of our debt experts will be in touch with you to discuss a way forward and ensure that you experience the BEST service possible.
Kind regards,
NDA Team 
National Debt Advisors
National Debt Advisors's reply03 Mar 2020, 11:43
Official
Good Day Portia 
We would like to extend our humblest apologies for your experience. As per our conversation, your matter has been resolved. If you have any further questions, please don’t hesitate to contact us on [***].
Kind regards,
NDA Team