Bad lazy service

Initially when I decided for you guys to assist me with my finances I was told that you'll ensure all my creditors are paid in full until I settle their debt. I completed my Identity account early this year if am not mistaken and was under the impression that i don't owe them anything until recently to my surprise that i owe them R117.24 which needs to be paid before the 30th August if i remember correctly cause i was talking to one of your agents by the name of Amanda. I was unhappy when I found out that in addition to my current monthly fee we had agreed that you'll be dividing to pay my creditors. I had to take out R117.24 extra from my pocket that I did not plan to make this kind of payment... However, I had to pay it.

Now i get this mail below indicating that i need to pay an additional R50 to the debt that's outstanding. This is unacceptable and lazy work done from your team and am sick of it & i certainly will not stand for it. My second complaint is that... My current creditors send me monthly statements with updated figures as to how much I owe them, However when i get my statement from you guys it shows incorrect figures which are way more than what I am initially owing them. When I spoke to Amanda last month I specifically indicated to her that your team should make sure each & every month from September they send me update statements that have correct figures and corresponding to my creditors figures from their statements.

I do not need this kind error to carry over to my existing debt. Am honestly not happy with this whole mess, as I have entrusted you guys to handle my finances well and ensure everything gets paid in full as per our agreement. I can not afford this kind of miship because of your mistakes or whatever mess you guys did and then expecting me to fix for you.

I need you guys to call these people and tell them that you guys ***** up and you are going to fix it by yourself without dragging me into it and once you are done,you come back to me formally indicating that it's been resolved. I can't afford to be paying way more than what i was advised to pay cause what will then happen is, should my current creditors be paid in full and am under the impression that you guys are doing your job as per our contract they'll then come back and tell me that i owe *** amount on top of everything i have been over the years, Should that happen..trust that i will sue you and escalate this to ombudsman & that is a promise.