Bad Experience and service,

I have been given a run around by this company or organization. I did a cancelation with them as they never mentioned that my cheque account will be closed once they do the debt review application for me. I sent them a cancelation email on the 12th of October 2020, they said it will take 10 working days for it to be sorted. When that 10 days ended I was told that the matter has been escalated, the next thing today I am told that the matter is escalated to the senior manager and it will take 1 to 3 working day of which this escalation was said to take 5 to 7 working days on Friday the 23rd of October 2020. I cannot even get access to my cheque account as the bank is saying they need the cancelation document in order for them to open my cheque account. This is the whole month without access to money on my bank all because of this national debt advisors. I am so frustrated with these guys and I need assistance if possible because what they are doing is inhumane and seemingly this is how they treat people.