Bad Experience

I am experiencing problems with this organization. I cancelled with them on the 12th of last month, I am still not able to access my cheque account with absa as they need to send a cancelation document. They are playing hide and sick with me, every time I call their call center agents are telling me that the matter has been escalated to a senior manager. I am so stressed out as I cannot do any banking, all my debit orders for the month end have bounced back as they made my cheque account to be stopped.

I am told that they are awaiting feedback from management and when I am requesting to talk to this management I cannot get any assistance.