annoyed citizen

My sister was under debt review she was then provided with a settlement amount of R19000 which was paid and everything has been done accordingly and she only needs Jessica to finalize everything so that her name is cleared but she is dragging her feet and delaying the entire process she is from NDADC company. The settlement was done last year already the email address of the lady delaying the whole thing is ***, I am beyond ****ed because my sister can't do anything coz of this lazy person who fails to do what she is paid to do if she does not sort this out I am taking it further this is unprofessional and ********* and my sister has rights and I will help her get this sorted out if I have to involve my own attorneys so be it.