Would like your opinion

I sent this review to experian and would like to obtain your professional view

Despite the fact that your business has rep**** I am not happy with the level of servce received nor am I happy about the outcome of your investgation.

These are the facts of the matter and you have not provided me with any substantial evidence to conclude in the manner that you have whch is not to remove the judgement

1) I have presented you with a valid and formal court order instructing that the judgement has been rescinded signed in court by a Magistrate Judge.

2) You have not provided me with any further evidence indicating that the court order is not valid. You have merely obtained an email from the collecting agent stating the debt has not been settled in full.

3) I have contacted your offices on several occasions and spent a total of 3 hours on the phone without anyone attending to my call. I would say that that level of service is riddiculous and completely unacceptable for an institution of your statute.

To date you have failed to comply with the court order and you have failed to provide me with a formal basis of why you are not removing the judgement

Is it your modus operadi to ignore our judicial system and follow the instruction of the attorneys sitting on the other side

To give the public a bit of background into the matter I would like to disclose the following

The attorney company in question Esterhuyse Inc. had without my knowledge approached the court with a claim originating from a physio visit that I had in 2018 costing me R484 that my medical aid for some reason had not paid.

These attorneys are no looking to claim an amount in excess of R4000 for legal fees that they have supposedly undergone in the process of recovering this debt.

To any professional firm out there what is the economical basis of recovering a debt of R484 at a cost ten times the principle amount.

The credit bureau seems to be invested in the pockets of these attorney firms as they are not even considering valid court orders to remove these listings. In fact all they gave me was an email from the attorney stating the balance was not paid in full.

When I explained these costs at the Magistrates court the representatives themselves stated that the costs these attorneys are claiming are ridiculous and absurd and hence the court ruled that the judgement should be rescinded after I settled the required amount in full.

The NCR I am yet to determine whether they can do anything about this case as well as the credit ombud. I will post a review of the outcomes and turn around time

My point is that our consumers are fully exploited by these attorneys and despite the fact that we have seen positive changes in the introduction of the duplim rule and other consumers protective legislative rights these credit bureaus are still operating ineffectively and completely juxtaposed to the currently enacted legislation.

Can you simply explain to me why you would neglect a valid court order what exactly is your basis for this? Are we saying that these attorney firms have the power to override a court decision. Where does that leave us as the consumer?