MS
Michael S

1 reviews | Active since Mar 2010

08 Jul 2017, 11:07

Useless to react to spam/unsolicited calls from one of their accredited service providers.

<p>I received a automated dialling marketing call from thedeptexperts.co.za situated in Goodwood Capetown. First I had to track the number via ECN communications too their website. Unsolicited calls from ********** belonging to The Debt Experts in Goodwood Cape Town.</p> <p>I wrote the NCR.</p> <p>Sent: 08 June 2017 01:29 PM<br /> To: Complaints; ********** ********** ********** /> Subject: Unsolicited calls from ********** belonging to The Debt Experts in Goodwood Cape Town<br /> </p> <p>Good day,</p> <p>I would like to report the following persons/company for unsolicited calls, and as per emails below, violations of the following acts:</p> <p>1. unsolicited communication in terms of section 45 of the Electronic Communications and Transactions Act (Act 25 of 2002)(ECTA)</p> <p>2. section 11 of the Consumer Protection Act (Act 68 of 2008)(CPA)</p> <p>3. Section 69 of the Protection of Personal Information Act (Act 4 of 2013)(POPIA)</p> <p>The company involved operates as per their website as http://thedebtexperts.co.za I do not know if they are a registered financial services provider, I could not find any information to that fact on their website.</p> <p>I am listed on 2 National Opt-out lists, which this company has failed to check, and have subsequently violated my right to privacy, freedom of not being harassed by telemarketers, and the violation of my personal information as guaranteed in national legislation as contained in the laws of South Africa.</p> <p>Kind regards</p> <p> </p> <p>Low and behold I receive the following mail from them.</p> <p> </p> <p>Good day</p> <p> </p> <p>Kindly be advised that you may opt out or advise them to remove your name from their listing.</p> <p> </p> <p> </p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Vhongani Khaku</p> <p> </p> <p>Call Centre Agent</p> <p> </p> <p>| Call Centre: *** | ********** <p> </p> <p>Web www.ncr.org.za</p> <p> </p> <p>127 – 15th Road Randjespark | Midrand | PO Box 209 | Halfway House | 1685</p> <p> </p> <p>NOW MY QUESTION TO THE SUPPOSED REGULATOR??????</p> <p>How am I suppose to unsubcribe when the member of your "regulatory" whatever, does not supply the means to and or not answering their ******* phones?????????</p> <p> </p> <p>My opinion of you lot is another so called "Regulator" that only seem to be in it to have people pay you to be accredited in your name, but other than that you are useless to monitor and or enforce good/fair marketing or even customer relations from your accreditees.</p>

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