Removal of debt review status

<p>Myself and my wife have logged a complaint with NCR to have debt review status removed from my ITC profile. We logged this 18 January 2017. We have since, emailed and contacted them week after week and I have names of whom we have spoken to and emailed. They had promised it will be handled within 30 days, however we are passed from pillar to post with no outcome and this is resulting in us not being able to buy a house and we really need to. The only thing holding us back currently is the Debt Review status on my ITC profile. We cannot move forward without this removed and my debt has been settled and paid up for a long time now. The company I had the debt review with has closed down, which is why I was not able to get a clearance letter from them and why I am having to get this done with NCR. I am extremely desperate at this stage as I want to get my family into a house. This is so dissapointing as we sent all supporting documents and still nothing, each time we sent to a different department ad no-one is helping. We rely on companies such as these, but 6 months for a clearance letter is a little quite absurd and very disappointing. PLEASE PLEASE HELP!</p>