No Response from NCR Despite Clearance Certificat

I am extremely frustrated with the lack of response from the National Credit Regulator (NCR) regarding the correction of my credit profile. I was under debt review with National Debt Advisors (NDA), but I am now fully rehabilitated. NDA issued me a clearance certificate confirming that all my debt obligations have been settled. Since 7 November, Jason from NDA has been sending multiple emails to the NCR requesting that my debt review status be removed and my credit bureau profile updated. Despite these repeated attempts, there has been no response whatsoever. I have also escalated the matter myself, yet the NCR continues to ignore both NDA’s and my communications. This lack of accountability is unacceptable, especially when the clearance certificate clearly shows that I should no longer be listed under debt review. I am now forced to seek intervention from the National Financial Ombud Scheme because the NCR has failed to act on a straightforward request. This delay is not only unfair but also damaging to my credit profile and financial standing. I urge the NCR to take immediate action and update my records without further delay. Tebogo Bokanyo