1 reviews | Active since Oct 2016
no response at all!!!! Pathectic customer service!!!
<p>i have tried numerous times to get into contact with the two ladies that works with the debt counselling complaints at the ncr south africa.i have sent emails regarding my query from the 4th of October 2016 and since this day no one has come back to me regarding my query!!!! i have phoned the ncr direct and according to the staff members there are only two ladies that deals with those kind of matters. the ncr has given me their direct number also but every time i phone the phone just keeps on ringing. i mean really?! do you want to tell me for two days straight none of them can answer a phone? i am truly dissapointed in the ncr service to its consumers of south africa!!! how many emails and calls must i still do to get any response from the ncr?!?!?! the lady's surname is mahlangu that i am waiting feedback from. all i wanted from the ncr is to inform experian that they must please remove the listing from my credit profile saying that i am under debt review, which i am not!!! why is it so hard for the lady at that department to do her job or atleast get back to me with a response! XDS,Compuscan and Transunion has confirmed that there is nothing showing on their side that i am under any debt review. that is why i tried to get into contact with the lady from ncr to inform experian to please remove the listing or atleast get back to me with feedback. I have never received such poor customer service in my life. i want the lady to contact me URGENTLY otherwise i will take this matter up further! i have been waiting since the 4th of October and by now i am sure i deserve a response regardig my matter. Can it really be that hard ?? it takes a few min to type an email and a few seconds to type my number to call me!!! </p>
