No responce

I was referred to the NCR regarding my issue with credit burears listing my sequestrated account continually despite having received all documentation and the Credit Ombuds investigating and instructing them to remove such, i emailed my complaint and contact the NCR today 5 times and held onto the phone fro 20 -45min each time with no answer nor did i receive any email back to say they have received my complaint and will attend to get back to me, eventually i called the Switchboard and was told they cannot help me.

I very confused as to why they cannot assist me as its a problem with the credit bureaus listing. If the NCR cannot help, who will?