NO ASSISTANCE FROM THE NCR

i logged a complaint against a debt counsellor on the 15th of November 2023, i got a response from the NCR on the 3/01/2024 to say that the case will be handed over to a consultant and generate a reference number its now almost 2 months and no one has gotten back to me i call in everyday and the consultants say they will send the email and yet no one ever calls back. is there any higher authority that we can take to as there's no help from the NCR