No assistance

I submitted a formal complaint against a Financial Service Provider to the National Credit Regulator approximately one month ago. Following this, I was requested to complete and submit the necessary documentation, which I did—along with all relevant supporting evidence—two weeks ago. However, to date, I have not received any acknowledgement or feedback regarding the status of my submission.

It is deeply concerning when institutions that are mandated to protect consumers appear unresponsive, especially when individuals are misled and financially exploited by entities claiming to offer assistance. Silence in the face of such misconduct only perpetuates the problem.

Samantha Daniels ***