NCR Ignoring Complaint Against DebtBusters – No Assistance to Consumers

My name is Shaun Lamprecht (ID: ***). I lodged a formal complaint with the National Credit Regulator (NCR) against DebtBusters, after they ********ly demanded an additional “reopening/admin fee” before issuing my clearance certificate and updating the Debt Help System (DHS).

Despite providing the NCR with all supporting documents (including paid-up letters, prescription letters, and the DebtBusters correspondence), my complaint has been ignored. I have received no meaningful feedback or assistance, while DebtBusters continues to withhold my clearance certificate and block my name from being cleared with the credit bureaus.

The NCR is legally mandated to protect consumers and enforce the National Credit Act (NCA), but in my case, they have failed to:

1. Hold DebtBusters accountable for ******** conduct;

2. Ensure I receive my clearance certificate without paying an invented “admin fee”;

3. Provide any clear communication or timelines for resolution.

As a result, I remain unfairly flagged on the Debt Help System and credit bureaus, even though all debts have been settled or prescribed. This is severely prejudicing my financial rights.

I am also currently unemployed, which makes it impossible to pay ******** fees or survive further delays. The NCR’s silence in this matter is unacceptable and shows a lack of commitment to protecting vulnerable consumers.

I demand that the NCR:

Act immediately on my complaint against DebtBusters;

Compel them to issue my clearance certificate and update DHS/credit bureaus without charging ******** fees;

Provide me with an urgent update and written confirmation of steps being taken.

If no urgent action is taken, I will continue to escalate this matter publicly and legally.

Contact Details: Shaun Lamprecht 📧 Email: ***