Incompetant staff

I lodged a complaint with the NCR against TPN for lifting a blacklisting based on false report by the blacklisted person. I submitted all the correct evidence and yet TPN didnt even bother and simply removed blacklisting and said i cannot appeal. I have been unfortuinately communicationg (or trying) with Mathoto Morige whom didnt even understand the report from TPN and kept insisting it was ruled in my favour , after many many mails Mathotho understood the difference between landlord and tenant and told me to speak to TPN who i had explained they wouldnt allow me to appeal upfront. This is the incompetance we have with the staff at the NCR