Escalation Request: Urgent Follow-Up Required on Unresolved Complaint

I submitted a complaint in July and have still not received any feedback or even a reference number. Today alone, I have been disconnected multiple times after explaining my situation, and I have yet to receive any assistance, guidance, or clarity.

I am currently under debt review, and the actions taken by FinSupport — deducting money without authorisation and failing to resolve the issue — are deeply concerning and *********. It is unacceptable that a debt-counselling organisation would further disadvantage someone already working to regain financial stability.

At this point, it feels as though no one is taking responsibility or showing any urgency in resolving this matter. I am requesting immediate escalation and support to address this issue.