Do they really exist?

I’m left wondering why this organisation played with my emotions when they said they invited me to lay my issue as if they would assist, when they never intended to do so. Upon guidance from the website and their enquiries section, I laid a dispute which was accepted and acknowledged by 14 January 2025. I received a case number and was assigned a case manager, Thokozani Zondo who communicated with me around 18 February 2025 giving details of the process to follow etc. That was the first and last time I ever heard from him! I have sent countless emails to the general disputes and enquires emails, each time cc’ing the very Thokozani. Not a single response. FROM ANYONE. At some point I called and discovered that the NCR is pretty much in operation and that the guy still works there. Unfortunately, I couldn’t speak to him as they had me holding until they cut the call. When I called back they took my number and said he would call me back. That was over two weeks ago!?. Still waiting. What’s more laughable is that even if you search the net on how to raise concerns about treatment you are getting from NCR you are directed to the very same email address that is no longer responding to emails. Then from time to time the numbers *** and ***that are on their email signatures, don’t work. You just get a messege that your call cannot go through at the moment. Hhaibo, South Africa? What is going on?