Dissatisfaction in the service of Alvirah Phiri!!!

I was place in debt review under false pretences by a company, I had filed a complaint with NCR and gave them all the information and my explanation as to why I believe this particular company had placed me under debt review, my issue is that Alvirah Phiri has not provided me with any feedback since February 2025, I have been sending follow ups and calling however she does not respond, at some point the receptionist took my number and said that Alvirah was on another line and he sent him/her a WhatsApp that I am trying to get ahold of him/her and they said I would get a call back he (the receptionist) had sent her a message and Alvirah responded with thumbs up (confirming that I will get a call back) this was about 2 if not 3 weeks ago and still I have not received a call from Alvirah, I have sent emails explaining my frustration and that I am just looking for feedback but it’s like Alvirah does not even care about me as a person that he/she is handling a complaint of, I’ve even asked if anyone else can look into this complaint (C61927). I am writing this complaint with hopes that someone will reach out to me with regards to my matter. I have been trying to get any form of feedback from Alvirah Phiri, it had been a full year of my not seeing anything being done with regards to my complaint.