credit history problem

why is it the credit history of a consumer that has gone under debt review not updated after they are finished with the process? my short story is as follows!! in 2014 I went under debt review and was not happy with it after 3months, decided to pay the creditors on my own and I have been clean for just over 3months now, I have my clearance certificate but now the credit history is a problem as it was never updated. my question is who is liable for the update on the accounts?