Bad service /Complaints department/Call centre

I have logged a complaint with the NCR and still waiting to get feedback from them.The issue I have currently in which way the calls are being cut off.I have been calling the NCR complaints department non stop this morning as id like to find out what my complaints nr is and how far my complaint is against sunfinance.I have called 6 times this morning just to be able to speak to Luette Slement in complaints.4 of those calls was transfered to Luette but got cut off.The other two was to the receptionist,who also transfered the calls but again the calls never got through to the complaints department!Do you not realise that you work in a call centre and not everyone has got free minutes or enough airtime to be transfered from pillar to post and then to be cut off 6 times..that is real bad service on your part call centre and reception.You gave me as n consumer bad service!I would like someone from the complaints department to get in contact with me as soon as possible!!!