Appalling service at the NCR

I lodged a complaint with the NCR in November 2023, however that matter still has not been resolved. I get told they are waiting for a response from one of the banks but there is no indication that these institutions get given a deadline for submitting required information. All that the complaints officer tells me is that there has never been an instance where the bank is found non-resonsive. Out of frustration I called the NCR this this afternoon, to my surprise before I could even finish a sentence to explain reason for my call, the call was dropped. I assumed this was a mistake and I called again, this time a different person answered and I just said my name and the call was dropped. Dialed again for another department, the called was picked up but no one answered and they just dropped the call. This is appalling, one does not expect this kind from any kind of institution let alone a government institution, whose mandate is to promote and support the development of a fair, transparent, competitive, sustainable, EFFICIENT, AND EFFECTIVE consumer credit market. The experience I received leaves a lot to be desired.