Change of administrators affects billions of us in need of our sweats back.

Good Day

My name is Orphan. the reason I write this is I need management or whom it concern to a least respond. I need to know when will it takes for payouts for April 2019 withdrawals. this claim was done through Cold case tracing and apparently after my waiting period for payout I was told N.B.C.E.I have changed administrators from Momentum to SALT. Its been 3 Months(90 days) still I have not received my Money, If N.B.C.E.I cant assist so where else can I get help to resolved this. who is responsibility it is between administrator and N.B.C.E I to make payouts are done withing the waiting period. I am still waiting in vain for my money or some sort of date the money will be payed out.