Security unreasonable and poor communication between the office send Security guards

I have been waiting at the gate for over 40 minutes. The security gaurds are awful. They refuse for me to drop off flowers with my car. They say I must leave my car at the gate and walk all the way and carry the flowers to my dads burial. This is totally unreasonable. It is hot and I can't carry all the flowers. It's not busy at all. Please beware that you may not enter with your car. This is something that should have been communicated. I have paid alot of money just to abused. I