Might be a media giant, but they don't care about their own brand and reputation at all.

How can a media group of companies run a customer service business with no way for the consumer to talk to them. You are the parent company for takealot, where this is happening. You don't even have people watching the publicity of the company, non of the reviews on this very platform is even given any attention. If you care that little about client service how can you claim to do journalism about issues like that?