1 reviews | Active since Aug 2016
Sharlene - Nashua East Rand Employee - Appalling customer service
Sharlene - Nashua employee - Appalling customer service We have been customers of Nashua for many years, however we have yet to experience the automatic delivery of printer toner as is guaranteed to be done by their integrated package loaded on our computers to communicate with our printers and their automatic billing system.
Subsequently, the printer will display constant messages re: low toner etc. and when calling the office's of Nashua, NOT ONCE over the past few years have one Sharlene been able to supply toner without first insisting that we did not "make our yield". One then first have to explain the status of the printer and when last a toner was received (luckily we keep record of same), whilst dealing with her attitude (at this point this customer have already lost her temper) and you have to almost have a heart attack before she realizes that toner is required and due, as per the contract and yes the printer did in fact make the required yield!!!! Sharlene will go so far as to deny that you requested toner and again have an attitude when requesting to speak to her superiors. Her service and manner is unacceptable, unprofessional and we would not wish such "attacking" behavior on anyone. This being said, most of the other personnel of Nashua is luckily very friendly and professional.
We would like to confirm that we have been in contact with Sharlene's manager Mr. X. Jasson.
We wish to thank Mr. Jasson for his prompt response, and meeting with us at our office to address our concern, as well as for understanding why we have taken this route.
We understand from a business and office dynamic that such issues are bound to cross our paths and that same is not always brought to management's attention. We have been assured that changes will be implemented, in order to avoid such incidents going forward.
We appreciate his concern with us as a customer, seeing that we have had a long business relationship with both Mr. Jasson and Nashua East Rand, which we do not intend to change soon.
J.A. Pieterse Attorney
We would like to confirm that we have been in contact with Sharlene's manager Mr. X. Jasson.
We wish to thank Mr. Jasson for his prompt response, and meeting with us at our office to address our concern, as well as for understanding why we have taken this route.
We understand from a business and office dynamic that such issues are bound to cross our paths and that same is not always brought to management's attention. We have been assured that changes will be implemented, in order to avoid such incidents going forward.
We appreciate his concern with us as a customer, seeing that we have had a long business relationship with both Mr. Jasson and Nashua East Rand, which we do not intend to change soon.
J.A. Pieterse Attorney