lJ
letitia J

1 reviews | Active since Sept 2013

20 Apr 2016, 17:05

CPU ON THERE MACHINE

NASHUA EAST RAND <br> <br> I CURRENTLY MAKE USE OF A COPIER FROM NASHUA EAST RAND. THE CPU IS NOW MAKING BLACK MARKS OVER MY PRINTING, I WAS INFORMED BY THE TECNICIAN THAT ITS WEAR AND TEAR AND THAT HE HAS ORDERED THE PART FOR REPLACEMENT, I THEN GET AN EMAIL FROM Devashnie Tulsie SAYING IT IS NOT INLCUDED IN MY CONTRACT AS THEY DID NOT MENTION IT WILL BE COVERED. THEY SPECIFICALLY EXCLUDED THE COLOR TONER BUT NOT THE CPU, HE NOW SAYS BECUASE THEY DID NOT MENTION IT THERE, IT WILL NOT BE COVERED.<br> <br> THIS UNACCEPTABLE. WHY MUST I PAY TO FIX A MACHINE OWNED BY THEM FOR SOMETHING THAT BROKE ON THE MACHINE, WHEN I GET BILLED PER COPY PER MONTH.<br> <br> SO ARE YOU TELLING ME THAT EVERYTHING YOU DONT MENTION IN A CONTRACT I CAN NOW BILL A CLIENT FOR? I WILL NOT PAY TO HAVE THIS FIXED. I NEED THIS RESOLVED AND THE PRINTER FIXED.

0
Replies (1)
Nashua Limited
Nashua Limited's reply20 Apr 2016, 18:12
Official
Hello TISHJONKER,

We will be escalating this as a matter of urgency and someone will be in touch with you.

Regards,
The Nashua Team